All personalization is included in the product price, there are no additional fees.
Many of the items on our site are custom-made, created to your specifications, or personalized in some way with monograms, photographs, engraving or printing. Therefore, we cannot accept returns on any personalized items except in the case of damage, defect or a mistake on our part.
Engraving Information - Items will be engraved exactly as requested including upper and lower case letters. Please enter and review your personalization carefully. All personalization is done in the font style as pictured. We do not make font changes. We will personalize your gift exactly as you enter the text. Please note, dates are engraved using hyphens (example: 10-6-2014) unless shown otherwise. Here are some guidelines for personalization: Enter personalization as you would like it to appear with capital letters, lower case letters, numbers, punctuation and characters such as &, @, or *. Do not type in all capital letters or all lower case letters unless that is how you want the item to appear. Some items are only available in capital or lower case only. We are unable to reproduce international characters (characters with accent marks, umlauts, etc.). Please enter only characters that appear on standard American keyboards. If you want a product personalized with an "s" or " ´s ", please enter it as part of your personalization. (Please refer to the product image for a sample of the personalization font and style). If we are uncertain as to your intentions, we will contact you for clarification before we process your order.
Other Products - Please refer to the product descriptions for specific details of what each product can accommodate for engraving.
Font Styles - We personalize each gift with the font as it is pictured. You will notice font styles do vary from product to product. This cannot be changed. We can only personalize your gift with the font pictured.
Monograms - Please provide the initials in this order: First Name Initial, Last Name Initial, Middle Name Initial. We will not change the order of the initials. The three letter monogram is considered the standard format for a monogram. Traditional three letter monograms include the initials of the person's first name, last name and middle name. The monogram is produced in this order, reading left to right.
For example, Ashley Baker Cooper would enter A C B on her order and the monogram would appear ACB.
Please enter initials in the order that you want them to appear.
Many of our items can be personalized and ordered in large quantities to accommodate corporate gifts. Please send an email to firstname.lastname@example.org to inquire about special pricing.
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